PROCESS ENGINEERING
OnTrack™ Software Does for Our Clients
Our skilled consultants work closely with management to restructure and reengineer the work process to increase efficiency so that fewer employees are needed to complete required tasks at desired quality levels. Our role includes the following:
- Quantifying work in terms of volume (the number of tasks to be performed), frequency (how often tasks must be performed) and reasonable time expectancy (how long does each task take a trained individual to complete)
- Conducting time and motion studies to evaluate current work efficiency
- Mapping work processes to identify precise steps of service to streamline tasks and improve productivity
- Reviewing and evaluating internal reports and reporting mechanisms
- Challenging the management team to rethink the way work has traditionally been performed and encouraging them to experiment with new processes
- Providing hands-on coaching as work processes are proposed, tested and implemented
